SCOTTSDALE, AZ - December, 2025 – Liveops, a leader in flexible customer experience outsourcing solutions, has unveiled a nationwide initiative aimed at recruiting thousands of remote customer support agents in anticipation of the 2026 tax season. This initiative provides individuals across the United States with the opportunity to earn income from the comfort of their homes, on their own schedules, while assisting one of the nation's premier tax software brands.
"At Liveops, we are committed to making meaningful work available to everyone, regardless of their location or the challenges they face in their lives," stated Molly Moore, Chief Operating Officer at Liveops. "By broadening our remote customer support options, we empower individuals from diverse backgrounds—including single parents, military spouses, and caregivers—to have greater control over their work hours and earnings, enabling them to support their families while managing life's responsibilities."
Expanding access to opportunities through inclusive agent sourcing
As families nationwide grapple with increasing costs and uncertain job prospects, Liveops presents a flexible and purposeful way to generate income. Independently contracted agents can cultivate sustainable careers that align with their lifestyles.
Liveops is actively seeking agents from underrepresented and traditionally overlooked demographics, such as bilingual candidates, women (who currently make up approximately 77 percent of the Liveops agent community), caregivers, veterans, retirees, and individuals with disabilities. Since Liveops does not require agents to be near a physical contact center, individuals can offer their services from their homes. This approach eliminates many geographic and socioeconomic barriers that typically restrict participation in remote service roles as independent agents.
"Our flexible sourcing model benefits both individuals and our clients," remarked Jim Watson, Chief Executive Officer of Liveops. "We can access a diverse pool of motivated talent from across the country—people who may not have had access to these opportunities otherwise. At the same time, we provide our clients with a scalable and resilient workforce that is prepared to meet real-world demands."
Empowering agents to self-select their schedules
Customer support professionals within the Liveops network have the freedom to choose the time slots during which they wish to provide services. This flexibility allows individuals to coordinate their earning hours around caregiving responsibilities, family commitments, education, or additional income sources.
For clients, this same model enables Liveops to align service coverage with actual demand during the tax season without incurring the costs of additional facilities or long-term overhead.
Economic and community impact
By keeping earnings within local communities rather than consolidating work in a single location, the Liveops model bolsters local economies. Thousands of individuals will have the chance to earn supplemental income and gain valuable experience in customer support for a nationally recognized brand during one of the busiest customer service periods of the year.
Proven expertise in tax season support
Liveops has a long history of supporting tax season engagements. The company's on-demand model enables it to quickly source, certify, and deploy well-suited customer support agents, ensuring that callers receive prompt, empathetic, and brand-aligned service during peak times. This strategy assists tax software clients in minimizing hold times, enhancing customer satisfaction, and maintaining brand loyalty during the highest volume weeks of the year.
To learn more about Liveops' tax software customer support opportunities, click below!
About Liveops
Liveops is transforming the concept of outsourced customer service in a modern, always-connected world, founded on the belief that authentic connections foster brand loyalty. For over 25 years, the company has combined innovative technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care.
As pioneers in the flexible workforce model, Liveops offers global reach with unparalleled adaptability—helping brands meet customer needs anytime, anywhere. From intricate interactions to seasonal surges, Liveops proudly serves Fortune 500 and enterprise clients—delivering personalized experiences that build trust and create lasting impact.
It's not outsourcing; it's outsmarting. For more information, visit www.liveops.com
