SAP software is complex to install and manage; therefore, there are many vendors that help SAP users with any SAP-related tasks.

In this article, we will discuss SAP support services, what they should include, and how they help businesses benefit from SAP software.

What Is SAP Support?

SAP support is a service provided when a company hires a person or another company to help with various SAP-related tasks. These may include program updates, security, troubleshooting, etc.

It is most often used in cases of software malfunctioning, when updates are needed, or when a company desires to expand its SAP use cases.

SAP, as a company, also provides broad customer support services, but they can sometimes be restricted to some specific use cases. On their website, there is a list of instances where support is restricted. If your case falls out of the pre-defined list of situations eligible for support, you’ll have to address specialized services for troubleshooting.

This is primarily the case when you have an issue with the compatibility between the in-house software and SAP installations.

Yet, in many cases, SAP support goes further than that. The SAP support team becomes an extension of the in-house team. It takes over complicated tasks, including understanding the business processes that SAP facilitates, knowing when and how these processes play out, and dealing with the rest of the team during the support transactions.

What Do SAP Support Services Include?

SAP Support Services include technical support, compliance support, etc. In general, they cover all the areas where businesses can expect issues when working with SAP software.

  • SAP technical services: These services help companies resolve technical issues they face when using SAP software, such as program setup issues or malfunctioning.
  • SAP managed services: As SAP software is quite complex, companies installing it may face issues with different functionalities, such as reporting, handling finance reports, etc. SAP support consultants step in when needed and help companies use the software best.
  • HR compliance: Every country has specific HR compliance policies, and therefore, a company installing SAP software should make sure that the way it functions supports human resource management in compliance with regulations. The SAP support team helps companies having issues when handling HR operations in SAP.
  • Analytics support: These services help companies collect and handle analytics about how their operations function with the help of SAP software.

How to Choose the Best SAP Support Partner

As mentioned above, an SAP support team has to become an extension of the client’s team, integrate deeply into their operations, and understand inner processes. Several important points differentiate a great SAP support provider: personal approach, cost efficiency, and business culture fit.

Personal approach

A great SAP team can build close relationships between colleagues. This ensures a shared ownership of issues that occur and their complete understanding and transparency.

Experience

A great fit is only possible if your SAP partner has extensive experience in the field — both aspects are mutually connected. It is important to check two aspects here. First, how long your SAP support provider has been in the business. Second, what the average years of experience among their team is. If the two add up, there are great chances you will meet a great partner.

Cost-effectiveness

You need to clearly understand how their service will be paid for. Naturally, disaster scenarios like cyberattacks or critical software malfunctioning cost a lot more than having consistent SAP support, but their price system should also show flexibility and the ability to adapt to a changing situation.

Business culture fit

It is essential to ensure your partner can evolve with you in your SAP journey. When you roadmap the future of your possible development with SAP, it is necessary to ensure that your SAP support partner shares your vision and is ready to cultivate growth with you together.

It is a good choice if your partner is prepared to ensure your technology is future-proof and you get the user experience your organization needs. Only when you align on the future visions will you be able to execute effective planning? So, the mutual vision of future development should be at the heart of a true partnership.

LeverX is dedicated to building trusting relations with their clients that grow into long-lasting partnerships. They aren’t just ready to step in with any SAP-related support assistance; they also get involved in partners’ strategic planning initiatives to ensure that their services provide opportunities for stable business growth.

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