Giroux Electrical Contractors, Inc. Elevates Customer Service and Team Leadership through Intensive Training Program
Giroux Electrical Contractors, Inc. recently just completed a three-day in-house training program that was taught by Josh Huite, owner of The Tradesmen Experience.
(PRUnderground) December 10th, 2024
Giroux Electrical Contractors, Inc. recently concluded a comprehensive three-day in-house training program aimed at revolutionizing customer service and enhancing team leadership. The training, held at the company’s headquarters in Massachusetts, saw participation from both office and field technicians, reflecting the company’s commitment to excellence across all areas of operations.
The intensive program, lead by renowned industry expert Josh Huite, marked a significant milestone in Giroux Electrical Contractors, Inc.’s pursuit of delivering unparalleled service and fostering a culture of strong leadership within the organization.
The training program was divided into three key focus areas:
Day 1: RVT Training – Repairman Vs Technician
The initial day of training centered around enhancing the client experience, starting from the very first interaction. From effective communication to problem solving and empowering clients to make informed decisions, the focus was on ensuring a seamless and transparent process that places the customer at the center of every interaction.
Day 2: Value Engine Sales Training
The second day of training emphasized the shift from selling to serving, with a focus on effective communication and creating personalized solutions that address the unique wants and needs of each client. Encouraging client involvement in the decision-making process was highlighted as a key element in delivering an exceptional service experience.
Day 3: Leadership
The final day of the program underscored the pivotal role of leadership in shaping the culture and success of the company and its team. The training dove into self-awareness, emotional maturity, effective delegation, communication, discipline, and the continuous pursuit of growth, with the belief that leadership is the cornerstone of a thriving organizational culture.
Owner and CEO of Giroux Electrical Contractors, Inc., Greg Giroux, expressed his enthusiasm for the outcomes of the training, stating:
“Giroux Electrical Contractors, Inc. is committed to excellence, not only in the quality of our electrical services but also in the level of service and leadership we provide. The recent in-house training program has equipped our team with valuable skills that will undoubtedly elevate our customer service standards and team leadership. Our focus remains on delivering an unparalleled experience to our clients and fostering a culture of continuous improvement within our company.”
The training program delivered by Josh Huite shows Giroux Electrical Contractors, Inc.’s dedication to staying at the forefront of industry best practices and maximizing the potential of its team to deliver exceptional service.
For more information about Giroux Electrical Contractors, Inc. and their electrical services, please visit GirouxElectric.com, and for more information about Josh Huite and his trainings, visit TheTradesmanExperience.com.
About Giroux Electrical Contractors
Giroux Electrical Contractors is a professional electrical company located in Northborough, Massachusetts, and serves the entire Central Massachusetts Community. They offer generator installations, electrical upgrades, 24/7 emergency services, and many other electrical services to both residential and commercial properties.
Original Press Release.
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